Amazing flight, but terrible organization and transfer service
The balloon flight itself was absolutely wonderful — the views were stunning and the experience unforgettable.
However, the organization was extremely disappointing. We were told that pickup would be at 3:15 a.m., but the driver didn’t arrive until 5:30 a.m., without any message or explanation.
After the flight, things got even worse. Instead of taking us back to our hotel as promised, they dropped us off in a remote village and told us to find and pay for our own taxi. This was completely unacceptable, especially since round-trip transfer was included in the price, and we were assured there would be no problem.
It’s a real shame that such poor organization and lack of responsibility spoiled an otherwise amazing experience.
Yolina_K · лист. 2025 р. · через Viator
Fly in the ait
Fly over west bank of Luxor is magical expirience. Lending in the middle of field also. Very well organised and safe to fly.
Samo B · жовт. 2025 р. · через Tripadvisor
If you book this you pay $60 and won’t get a first flight, instead maybe the second, the third, or the cancelled one.
They ruined my day. I booked it taking it as the first fly. But actually after arriving the place, the guide made me wait for the THIRD fly and when the third fly was preparing the balloon, it was cancelled. I had to go back with my time wasted and my mood ruined.
For everyone who sees this, don’t trust it will be first fly though it charge the price of first fly. I learned that never trusted what Egyptians said from today’s experience. And if you want to book Hot Air Balloon, better to book it in the Hot Air Balloon company’s website. Many people here are not reliable.
—the below is my experience as reference—
Here it writes the pick up time is 3:15. But last night at 10:30pm they told me the pick up is 5am. In many other companies, 5am is already the time of SECOND fly. The operator told me“No worries you won’t miss the sunrise” ok I accept. Then they waste me 1 hour and 17minutes waiting in the parking lot. The operator kept telling me “not to worry, the time is okay, you won’t miss the sunrise” , I believed.
I’m the first people getting in their car. However, all the other people in the same car with me went to the balloon place with just leaving me alone in the car waiting in the parking lot. At 6:17, the car finally moved to the balloon place. Sunrise already started at that time. They arranged me in the last group and didn’t tell me. The guide just kept us wait and wait and wait. He speak little English and was hard to communicate while on the page it shows the tour language is English.
Waiting until 7:20, almost all the other people were in balloon in the sky, our group was told the fly cancelled. In my return, I met some persons whose balloon was cancelled said they booked the second fly and came, not waiting too much time before the cancellation and the price is much cheaper.
I don’t understand why I paid $60 for FIRST fly but I need to wait 2hrs and 30 minutes and was arranged to 3rd fly. It’s totally a lie.
I can accept if you said to me last night the tour is cancelled because there’s no place for first fly. Or tell me I will be arranged to last groups to fly late. Ok then I’d like to have enough sleep. From my balcony I can also have a panoramic view of sunset and flying balloons. I can also accept you write here the pick up time is 5am and I’ll know it will be 2nd fly time and I won’t book it. I gave up many choices at 4/4:30am at the price $45-55 and chose this earliest one to guarantee it must be the First fly. Also I double confirmed with the operator it would be first fly. But see how things happen🤷you see other people getting in car later than you, then they went to balloon first and flied, you wait wait wait wait and finally be cancelled.
Hang_L · жовт. 2025 р. · через Viator
Absolutely amazing
It was absolutely fantastic. The transfer showed up on time, then we got into a boat where they offered coffee or tea and a little cake while we crossed the Nile river. After that we got into another van and went to the takeoff site. It's absolutely amazing seeing the whole process of filling up all the balloons. The flight was absolutely amazing and really smooth, both on takeoff and the landing. The capitan Mo was amazing, and give us insights about what we were seeing, and was always rotating the balloon to ensure that everyone was able to see and take photos properly.
I can't recommend enough this experience!
Ricardo_G · вер. 2025 р. · через Viator
Fraud / caution advised
Never book this trip. As soon as the hot air balloon flight cannot take place (due to weather conditions) you are cheated into your money. You only get a minimal share back. You should book directly with other providers. They're significantly cheaper and don't cheat out of their money. Caution is advised, as cheating and lying are!!!
moniquez786 · серп. 2025 р. · через Tripadvisor · Перекладено
Safety first
Even though we didn’t manage to ride because of the weather (safety first) all the rest from the transfer, the guide- the drivers and the comunication with the agency was very very good. Thank you guys!
Konstadina_S · серп. 2025 р. · через Viator
Get Mohamed Awad if possible!
I had such a wonderful tour with Mohamed Awad, he is such a smart man. He really knows his history, he explains things so smooth and effortless.
Communication was on point, he messaged me the night before giving me clear instructions and where he would meet me. He offered to start early if I would like. I was picked up promptly from my hotel lobby in a nice clean air conditioned vehicle. We stopped for water, at the time Mohamed went over our day. He offered to allow me to customize our stops (great option to include). We set the itinerary and got our day started. He explained key details at each of our stops and didn’t mind repeating himself for things I didn’t catch on to right away. He took pictures for me as this was a private tour and I am traveling solo. He always offered me free time but I felt he was so thorough I really didn’t need it. I told him I was hungry, he was fine with us stopping. We stopped by this restaurant that was really good, with great customer service. I truly enjoyed this tour and would recommend this to anyone. I am a solo female traveler and I felt save and in good hands. Mohamed exceeded my expectations.
Latina_L · квіт. 2025 р. · через Viator
To repeat
An experience to repeat, thanks to the effort of our Mohamed guide of the company to facilitate communication and translate us into Spanish, also your brief but complete summaries of the different histories of both temples, kings etc. I repeat an experience to repeat and keep getting to know much more Luxor as there is much to see and not only one day arrives, delighted with everything , the food the attention and transport .
J3523LEandresg · бер. 2025 р. · через Tripadvisor · Перекладено
My experience was very...
My experience was very bad, in the app they said that we would be picked up in Hurghada and at the last minute on the day we were going to Hurghada I received a message saying that they would only pick us up in Luxor! we had no way to go to Luxor anymore. They are just cheating customers! I hope they give me my money back in full
Tatiana_C · лют. 2025 р. · через Viator
Fine tour, balloon ride and 2 temples
Great tour, picked up with luxury taxi and private driver.
In Luxor I met Madruna, my private guide for the next two days.
We went to the Luxor temple, it was getting a bit dark... but that also made it beautiful, the blue hour.
Then delicious dinner overlooking the Nile.
Early this morning the balloon ride, a great experience!
Breakfast and on to Karnak temple complex, and to the camels. No, I didn't have to drive. Little feeding was good.
Now the last lunch in a very nice authentic restaurant overlooking the green fields
Marjadb · січ. 2025 р. · через Tripadvisor · Перекладено
