Cancel at least 24 hours before your pickup time and there is nothing to pay. Nothing was charged in the first place — you pay the driver in cash on the day.
Open your account, find the booking, and press Cancel. You will see straight away whether you are inside or outside the free window, and exactly what a late cancellation would cost, before you confirm.
You can also message us on WhatsApp and we will do it for you.
Inside the 24-hour window the operator has already committed your seat, the driver and often the guide. A charge equal to the booking value is recorded against your account.
We do not take money from a card — there is no card. The amount shows on your account page and we will contact you about it. In practice we waive it for a genuine reason: illness, a delayed flight, a change the hotel made. Tell us what happened.
A no-show is treated the same as a late cancellation.
Repeated late cancellations or no-shows can lead to an account being blocked from making new bookings. If that happens you can still sign in and see your history, and you can contact us to sort it out.
Weather, sea conditions, government restrictions or too few passengers can stop a trip running. We will offer you another date or another trip. Nothing is payable for a trip that did not run, and any points you spent on it go straight back to your account.
Usually easier than cancelling, and free. Message us as early as you can and we will move you, subject to availability.
Points spent on a booking that is cancelled — by you or by us — are returned to your account in full, whether or not the cancellation was late.
25 أغسطس 2026
رحلاتك ولحظات استرخائك في الغردقة، بثقة وبدون تعقيد.