Everything above expectations!!
Super positive experience from the online booking to the return to the hotel. The children were very happy, the very kind and helpful captain of the boat made the children sit on the windows for videos and photos, which was much appreciated and I was happy to leave something as a tip ..
An added value to the guide who accompanied us named Nabil, very knowledgeable and professional, spoke Italian correctly plus 6 other languages, culturally very knowledgeable and pleasant on the trip, a person in my opinion above the classic tourist guides.. This year, (after the 4th time in Sharm) a little dissatisfied and disconcerted by the village and certain behaviors of other compatriots, after this experience we found a bit of harmony since everyone was helpful, polite and pleasant which unfortunately was not we are finding where we are staying.. Parenthesis closed, I recommend this excursion with Nabil to everyone without taking anything away from his other colleagues.. See you soon!!
maurix821 · Apr 2024 · via Tripadvisor · Translated
Exceptional Customer Service!
Exceptional Customer Service!: We were very impressed with the entire team. They provided exceptional customer service, picking us up and dropping us off at our hotel right on time.
In addition to the amazing boat tour itself, the company manager went above and beyond by sharing interesting historical insights about the city throughout the trip. This unexpected touch added a real depth to the experience and was incredibly valuable.
The boat tour was fantastic – we saw beautiful coral reefs and a wide variety of fish. We wouldn't hesitate to recommend the tour company to anyone visiting the area, and we'll definitely be using them again on future trips!
Nikhil_B · Apr 2024 · via Viator
Exceptional Customer Service
Exceptional Customer Service!: We were very impressed with the entire team. They provided exceptional customer service, picking us up and dropping us off at our hotel right on time.
Unexpected Delight: In addition to the amazing boat tour itself, the company manager at Sharm El Sheikh went above and beyond by sharing interesting historical insights about the city throughout the trip. This unexpected touch added a real depth to the experience and was incredibly valuable.
Highly Recommended: The boat tour was fantastic – we saw beautiful coral reefs and a wide variety of fish. We wouldn't hesitate to recommend Sharm Smile Tour to anyone visiting the area, and we'll definitely be using them again on future trips!
918rbb · Apr 2024 · via Tripadvisor
Enjoyable boat trip!
Great morning out! So many fish to see and a nice and relaxing boat trip. What made the trip was the professionalism and friendliness of ‘Sharm Smile Tours’. Their communication was great from the moment we booked. We felt in very safe hands.
lizaannp1 · Apr 2024 · via Tripadvisor
The views are very good. Mr. Mohammed Nabil was amazing informative and humble person.
The views are very good. Mr. Mohammed Nabil was amazing informative and humble person. He shared a lot of information about Sharm El Sheikh.
364ishantk · Apr 2024 · via Tripadvisor
Compelling tour guide/ driver and amazing sea life
Our guide was incredibly informative about all aspects of Sharm as a place and its interesting history. He was also very polite, and super reliable being bang on time to pick up and drop off. The glass bottom boat did not disappoint. It’s a great way to see the amazing coral and sea teeming with beautiful fish. Highly recommend as. Short excursion.
J4040YWdavidj · Apr 2024 · via Tripadvisor
Highlight of our family trip to Sharm El Sheikh
Our experience started when our guide, Mohammed, picked us up from our hotel. He was very friendly and gave us a fascinating tour of the area as he drove us to the beach (we communicated in Italian, but he was also excellent in English). While waiting for the boat tour, we got to relax in the shade and enjoy amazing guava/mango/strawberry smoothies sold by the beach bar. The, the boat tour itself was magical. The water is remarkably clear, and we saw a huge variety of fish including a big manta ray. The driver gave us bread crumbs to feed the fish, and our kids had the best time. Mohammed was waiting for us on shore to take us back to our hotel. It was a really delightful morning out, and we're so glad we got to have this experience.
bethanyb672 · Apr 2024 · via Tripadvisor
Absolutely fantastic experience!
Fantastic experience! Mohamed was very hospitable and great as a tour guide in both English and Italian. The boat trip was absolutely perfect for the whole family with great views!
combatdan · Mar 2024 · via Tripadvisor
Superb trip
Amazing experience. Would recommed to everyone who visits Sharm. Pick up driver very friendly, super clean car. The ship captain extremely informative and interesting. Superb place to take an amazing picture and see the life underwater. Also polite and very greatful organizer.
Very well rounded trip. Possible refreshments onboard. 55!!!!
Sarunas_L · Mar 2024 · via Viator
Would not hesitate to book with Sharm Smile Tour again!
I don’t generally leave reviews, however, I felt that must for Sharm Smile Tour!
We visited Sharm with our 3.5yo daughter and I was looking for some activities that would be child friendly and not too long.
I have done an extensive search online for a company to organise swimming with dolphins, deciding against the ones offered at the resort (as activity is already quite expensive + prices at the resort are usually added), I came across Sharm Smile Tour. They had recent reviews available on their website, as well as detailed explanation of all the services offered. But what set them aside for me was the effectiveness and ease of communication! There is an online chat that you can ask your question on and actually get prompt respond! I was then contacted on WhatsApp that made communication even easier. Mohamed Nabil was very polite, informative and accommodating, giving suggestions for the more suitable time for the activity, as well as giving time to think and reconfirm the next day. He wasn’t pushy at all (which I highly value)
Sharm Smile Tour was also one of the few direct companies accepting card payment rather than only cash, which was important to me. We have booked swimming with dolphins and glass bottom boat.
The transportation time to both activities were reconfirmed the day before. Driver was punctual, well presented and helpful; car was clean. Mohamed met us and stayed with us though our the swimming with dolphins activity, assisting with translation when needed or giving advice and pointers as he knew people working there, which was very helpful.
He has also checked in to see how our boat trip went and if we were happy.
I felt that he went out of his way to make us feel comfortable and to ensure we had a good time. You can tell that he really cares about his business and values his customers immensely.
We felt safe and were very pleased with not only the service received but also his kindness, attention and good and friendly nature.
I would not hesitate to book with Sharm Smile Tour again and recommend it to anyone!
Thank you!
279marijar · Mar 2024 · via Tripadvisor
