Privacy Policy

Last updated: 25 August 2026

Who is responsible for your data

Trivaway, Hurghada, Egypt. Contact details are in the footer of every page.

What we collect

When you create an account: your name, email address and password. The password is stored only as a cryptographic hash — we cannot read it.

When you sign in with Google: your name and email address from your Google profile. We do not receive your Google password.

When you book: your phone number, hotel name, room number, the number of people travelling and, if you use the map, the coordinates of your pickup point.

Automatically: basic technical information your browser sends with each request, such as your IP address.

Why we use it

• To arrange your booking and pass the details to the operator running your trip.
• To send you your confirmation, your invoice, and a request for a review. These are service messages about a booking you made, not marketing.
• To run your loyalty points balance.
• To keep the site secure and working.

Who we share it with

The operator running your trip receives what they need to collect you: your name, phone number, pickup location, room number and the number of guests. They do not receive your email address or your account details.

Our email is delivered through our mail provider. Our servers are hosted with our hosting provider. We do not sell personal data to anyone, ever.

Marketing

We will only send you offers if you have explicitly asked to receive them. You can withdraw that at any time using the unsubscribe link in any such message, and we will act on it immediately.

How long we keep it

Booking records are kept for as long as we need them for accounting purposes. Account data is kept until you ask us to delete it.

Your rights

You can ask us to show you the data we hold about you, correct it, delete it, or send it to you in a portable form. Visitors in the EU and UK have these rights under the GDPR; we extend the same rights to everyone. Email us and we will respond.

You can edit your own name and phone number at any time from your account page.

Cookies

See our Cookie Policy.

Changes

If we change this policy we will update the date at the top of this page.