This Privacy Policy describes how Trivaway (“we,” “us,” or “our”) collects, uses, and shares your personal information when you use our website and services, including booking hotels and excursions in Hurghada.
1. Information We Collect
We collect information from you directly, automatically through your use of our Services, and from third parties.
Information You Provide Directly:
Booking Information: When you make a booking, we collect your name, contact information (email address, phone number), travel dates, hotel preferences, excursion details, and payment information.
Account Information: If you create an account, we collect your login credentials and profile information.
Communication: When you contact us with inquiries, requests, or feedback, we collect your communication and contact details.
Reviews and Feedback: If you submit a review or provide feedback about a hotel or excursion, we collect that information.
Information Collected Automatically:
Usage Data: We collect information about your interactions with our website, including your IP address, browser type, operating system, pages visited, and time spent on our site.
Cookies and Similar Technologies: We use cookies and similar technologies to enhance your browsing experience, personalize content, and analyze website traffic.
Location Data: With your consent, we may collect your device’s location data to provide location-based services (e.g., nearby attractions, hotel locations).
Information from Third Parties:
Payment Processors: We receive payment information from third-party payment processors to facilitate and confirm your bookings.
Affiliates and Partners: We may receive information from our affiliates and partners (e.g., hotels, tour operators) to ensure the smooth processing of your bookings and to provide customer support.
2. How We Use Your Information
We use your information for various purposes, including:
Booking and Service Delivery: To process your bookings for hotels and excursions, confirm your reservations, and provide you with the services you requested.
Communication: To communicate with you about your bookings, provide booking confirmations, send updates or changes to your itinerary, and respond to your inquiries and requests.
Account Management: To create and manage your account, personalize your experience, and provide you with access to booking history and preferences.
Personalization: To personalize your website experience, recommend relevant hotels and excursions, and tailor our marketing communications to your interests.
Improvement of Services: To analyze website usage, identify trends, and improve our website, services, and customer experience.
Marketing: To send you promotional offers, newsletters, and information about our services and special deals, but only if you have opted in to receive such communications.
Fraud Prevention and Security: To detect, prevent, and address fraud, security risks, and other illegal activities.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. Sharing Your Information
We may share your information with the following categories of recipients:
Hotels and Tour Operators: We share your booking information with the relevant hotels and tour operators to fulfill your reservations.
Payment Processors: We share your payment information with third-party payment processors to process your transactions securely.
Service Providers: We engage third-party service providers to assist us with website hosting, data analysis, marketing, and other business functions. These providers have access to your information only to perform their services and are obligated to maintain its confidentiality.
Business Partners: We may share aggregated or anonymized data with our business partners for marketing or analytical purposes.
Legal Authorities: We may disclose your information to law enforcement agencies, government authorities, or other legal entities if required by law or in response to a valid legal process.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
Encryption: Using industry-standard encryption technologies (e.g., SSL/TLS) to secure your data during transmission.
Access Controls: Implementing access controls to restrict access to your information to authorized personnel only.
Data Storage: Storing your data securely on protected servers.
Regular Security Assessments: Conducting regular security assessments and audits to identify and address potential vulnerabilities.
However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will retain booking information for the duration of your trip and for a reasonable period afterward to handle any customer service inquiries or legal obligations.
6. Your Rights
You have certain rights regarding your personal information, including:
Access: You have the right to access the personal information we hold about you.
Correction: You can request to correct any inaccurate or incomplete information.
Deletion: You can request to delete your personal information, subject to certain legal limitations.
Objection: You have the right to object to the processing of your information for certain purposes, such as direct marketing.
Data Portability: You may have the right to receive your information in a structured, machine-readable format.
Withdrawal of Consent: If we process your information based on your consent, you have the right to withdraw that consent at any time.
To exercise your rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
7. Cookies and Similar Technologies
We use cookies and similar technologies (e.g., pixels, web beacons) to collect information about your browsing behavior and preferences. Cookies are small text files that are stored on your device when you visit a website.
Types of Cookies:
Essential Cookies: These cookies are necessary for the website to function properly and enable you to use our services (e.g., booking a hotel).
Performance Cookies: These cookies collect information about how you use our website (e.g., which pages you visit) to help us improve our site and services.
Functionality Cookies: These cookies allow the website to remember your preferences (e.g., language, currency) and provide a more personalized experience.
Targeting/Advertising Cookies: These cookies are used to deliver targeted advertisements based on your interests and browsing behavior.
Your Choices:
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that blocking essential cookies may affect your ability to use our website and services.
You can also manage your cookie preferences through our website’s cookie consent tool, if available.
8. Links to Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We recommend that you review the privacy policies of any third-party websites you visit.
9. Children’s Privacy
Our website and services are not intended for children under the age of 18, and we do not knowingly collect personal information from children. If you believe we have collected information from a child under 18, please contact us immediately, and we will take steps to delete that information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and, if appropriate, by other means (e.g., email). Your continued use of our website after the effective date of the revised policy constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.