Some good. Some bad unfortunately
The tour got off to a good start. A wonderful driver picked me up at my hotel in Cairo and got me to the airport for the evening flight. We flew to Luxor and arrived at the hotel by midnight. We were told to be ready by 0545 for the balloon ride. From there, problems arose. Another couple and I were waiting in the lobby at 545 for our ride. Nobody showed up until 615 and he immediately said it looks like the ride is cancelled due to visibility issues. The skies were clear and there was no wind. Something seemed sketchy. After that disappointment, we were told to wait till 9. A guide showed up and picked me up along with a driver. The couple I met went with another guide. From the moment we arrived at the Valley of the gods, it was apparent, he had 2 things in mind, getting me to buy things from vendors and getting a tip. Despite that, he was knowledgeable and provided good information. After visiting the burial sites and several temples, he was to take me to a prepaid hotel to rest at 4PM as the return flight to Cairo wasn't until 1040. When we arrived, the hotel manager said we have no rooms available. After bickering with the manager for 5 minutes, he was told again no rooms. At that point, I told the guide I wanted to be done with this company and asked to be taken to the airport. I preferred to sit at the airport for 5 hours instead of dealing with them any longer. He said he would leave and have the driver take me to the airport. I gave him a tip, but he didn't feel it was sufficient. I have never been yelled at by a tour guide over a tip. Absolutely ridiculous and unprofessional. They also don't mention it on the itinerary, but they force you to stop at 4 overpriced tourist traps. Upon arrival to the airport, I reconnected to the couple from the morning. They were told the same nonsense, no rooms at their hotel to rest at until the flight time. The sites we visited will always be great lifelong memories, but the nasty tour guide and other issues with the tour company left a lot to be desired. Hard to recommend this company
CHICAGO2006 · Jan 2026 · via Tripadvisor
Amazing Experience!
This was an amazing experience that I highly recommend. The only downside was the 3-star hotel stay—I didn’t like it. However, the 4-star hotel they offer was very nice and clean.
Flyer54278302234 · Jan 2026 · via Tripadvisor
Professional, Packed and Perfect!
I was visiting Cairo for business and ended up taking this option to visit Luxor in the weekend. The whole trip was seamless from pickup from airport to drop back to my hotel in Cairo. The team even changed our return flight to have a better experience. At every point their representatives were ON TIME, Professional and gracious!
The whole itinerary is packed with a marathon of places to visit, loved it and made the best use of the limited time available with us!
Will recommend Nice Tours for any Egypt trip!
thamaraikannanu2023 · Jan 2026 · via Tripadvisor
Worst travel agency ever
I was laughed at, and this this trip never took place!!!
They took my money and then I was told that , they couldn’t find an airline ticket and they will not do the trip !!!
Ezra_C · Jan 2026 · via Viator
Beware of last minute disappointments
Best of Egypt Tour company was worst communicator and canceled the tour at the last minute when we were in Lobby. Our whole trip was planned based on this , but there was no response from operator till last moment and Viator tried and failed to reach him too.
Be aware and stay on top of trip planning. Keep ask the tour company to avoid last minute disappoints.
Try GetyourGuide , they have guarantee plans.
In my scenario , Viator was also helpless .
You spent time/money before 4 months still tour company was not able do their commitments
JOHNSON_P · Dec 2025 · via Viator
Amazing experience -- a clear recommendation for everyone who is looking for a private experience!
I had this tour on November 1/2, 2025. My guide was in Luxor was Esraa. Since this was a private tour, she instantly established understanding of what I am expecting from the tour and personalized my experience, instantly. Overall, I am extremely happy with the experience, Esraa as my guide (very professional, friendly and knowledgeable), our driver, as well as the overall organisation behind it – absolute recommendation.
The tour started on Nov 1 with me being picked up from my hotel and transported safely and on-time to the airport. The flight (got an upgrade to biz class) was very smooth. Once arrived in Luxor, I was instantly picked up by a driver and brought into a 4-star hotel, which was very nice. On the next day, I was picked up at 5am (sharp) for the ballon fly. Unfortunately, the weather was bad so we had to cancel the flight and I was brought back to the hotel, where I had time to get some additional sleep and breakfast. The company instantly reacted to the cancellation of the ballon and provided refund for this part of the tour. At 9am I was picked-up by my guide Esraa and our driver. The tour went very well and Esraa gave me very good insights into the different stops that we had. Since my return flight to Cairo was scheduled on late evening, tour company provided me with a room for the afternoon in a 3-star hotel where I could relax before being brought to the airport. Upon arrival in Cairo, a driver transported me to my hotel.
pbaumann · Dec 2025 · via Viator
Horrible
We had a very disappointing experience. We were picked up from our hotel early in the morning and driven to the launch area where hot air balloons were taking off. Once there, we watched around 40 balloons successfully launch into the sky.
After waiting for quite some time, we were suddenly told that our balloon would not fly due to “weather conditions.” This explanation made no sense to us, as many other balloons were flying at the exact same time and place.
What made the situation worse is that we were left stranded in the middle of an empty field with no clear information or assistance. We felt completely misled and that our time was not respected. To make matters even more unacceptable, the guide who was with us literally ran away and left us alone without any explanation or support.
Overall, we felt deceived, abandoned, and extremely disappointed by the lack of professionalism and organization. We would not recommend this experience.
Martina F · Dec 2025 · via Tripadvisor
Luxor Hor Air Balloon and Hotel experience.
The wait for the hot air balloon was too long. We were brought to the location at 5 am and were made to wait till 7 am. This is not acceptable. At least we could have slept some more. Also the hotel experience in Luxor was horrible. We were given rooms where the ACs did not work properly and even the showers, taps were not working. This is not expected in a 4 star hotel.
Sangeeta_G · Nov 2025 · via Viator
DO NOT HESITATE
First of all, tickets were sent to me and details were explained about my trip very specifically. We were put into a LUXURIOUS hotel with amazing food, breakfast included. Pick up from the airport and hotel were very professional and timely. The hot air balloon ride is a MUST. We had time after to eat breakfast at the hotel and the staff was all very friendly. Then at 9:00 on the dot, Mina picked us up with our driver. He was SO well informed about the history of Luxor. He also takes AMAZING photos! He even led us to see how Alabaster and Papyrus is made. After the sights and lunch and felucca ride, he ended the trip with a sugar cane drink on him. Do not hesitate to book the trip and do not listen to the haters!
Lauren M · Sep 2025 · via Tripadvisor
A fantastic day.
It was an excellent trip! They were in communication with me the whole time. They picked me up on time and I had no problem. As I was traveling alone I was a little scared, but I had an excellent day.
My guide Israa was fantastic, had a lot of knowledge and was super cute.
FranciscoJavier_G · Aug 2025 · via Viator · Translated
