This Cancellation Policy outlines the terms and conditions for canceling hotel and excursion bookings made through Trivaway (“we,” “us,” or “our”). Please read this policy carefully before making a booking.
1. General Cancellation Terms
Cancellation policies vary depending on the specific hotel, excursion, and booking conditions.
The cancellation policy applicable to your booking will be clearly displayed during the booking process and on your booking confirmation.
It is your responsibility to review the specific cancellation policy before completing your booking.
2. Hotel Bookings
Standard Cancellation Policies: Many hotels have standard cancellation policies, which may include:
Free Cancellation: If canceled within a specified period (e.g., 24-48 hours) before the check-in date.
Partial Refund: If canceled after the free cancellation period, a percentage of the booking value may be charged.
No Refund: If canceled close to the check-in date or in case of a no-show.
Non-Refundable Bookings: Some hotel bookings may be non-refundable, meaning no refunds will be provided for any cancellations. This will be clearly stated at the time of booking.
Special Offers and Promotions: Bookings made under special offers or promotions may have different cancellation policies.
3. Excursion Bookings
Excursion cancellations are subject to the policies of the individual tour operator.
Common cancellation scenarios include:
Free Cancellation: If canceled within a specified period (e.g., 24-72 hours) before the excursion date.
Partial Refund: If canceled after the free cancellation period, a percentage of the booking value may be charged.
No Refund: If canceled close to the excursion date or in case of a no-show.
Activity-Specific Policies: Certain excursions (e.g., those with limited capacity or special arrangements) may have stricter cancellation policies.
4. How to Cancel
To cancel a booking, you must notify Trivaway through one of the following methods:
Email:booking@trivaway.com
WhatsApp : +0201007878482
Through your account on the Trivaway website, if applicable.
Please provide your booking reference number and relevant details.
5. Refunds
Refunds will be processed according to the applicable cancellation policy.
Refunds will be made using the original payment method.
Refund processing times may vary depending on your payment provider.
6. Amendments to Bookings
Changes to bookings (e.g., date changes, hotel changes) are subject to availability and may incur additional charges.
Please contact Trivaway as soon as possible to request any amendments.
7. Exceptional Circumstances
Trivaway may consider waiving cancellation fees in exceptional circumstances (e.g., death, serious illness, or natural disaster), subject to providing appropriate documentation.
8. Trivaway’s Cancellation
In the unlikely event that Trivaway has to cancel your booking, you will be offered a full refund or the option to book an alternative arrangement, if available.
9. Contact Us
If you have any questions about this Cancellation Policy, please contact us.